Fourteen stores in 12 North Carolina counties are on the hook for fines because of price scanning errors.
Kroger and Albertsons both do this constantly…I check my receipts every time before I leave the store…about once a month I catch something that was supposed to be on sale…but wasn’t.
Are they doing it on purpose? Who can say…but yes.
I used to work in the grocery industry, and it’s kind of a shit show. You have a ton of products and all of the shelf organization and pricing is both manual and constantly fucked with by customers. I have countless tails of undercharging and overcharging.
It’s never going to be perfect unless grocery stores digitize all the shelves. Stores have been exploring that for a decade, because it will selfishly help them to identify undercharging and inventory gaps. That said, the cost of all of those sensors, screens, and software solutions is pretty high. And grocery is an industry with very thin margins, so no one ever implements it at scale.
Let me guess, the fine is $5,000 when said stores made tens of thousands
