It makes sense, but it also makes sense to design society so that situations where it’s helpful happen as rarely as possible. If some people are predisposed to being a good firefighter, it doesn’t negate the fact that you don’t want buildings to catch fire in the first place, so you still want to teach children not to play with matches, teach adults not to keep lighter fuel near their heater, and ban companies from selling combustible cladding to insulate tower blocks. Prevention is better than cure. You just then have a load of people who aren’t great at being anything except a firefighter, ready for fires that never happen, and under the current system, forced either into jobs they’re bad at, or into chronic stress to get consistent productivity.
Conspiracy theory: they realised this news was about to break, and removed the comment section because they expected a shitshow where every one of their customers saw comments pointing out their crimes.
As a dub watcher, the comment section was important. The dub comments were the only place to see what an unsubtitled background sign said or which scene had been cut from the manga that explained why something weird happened without there being comments from sub watchers full of spoilers for a couple of episodes later, which they don’t consider spoilers as the subtitled version of that episode was a week old.