I’ve always wondered why they use so many as well! I assume it’s each group of items that a single shopper pulls goes into one bag and they have one shopper per like four aisles or something. I have nothing to base that on though, whatever it is it’s a ridiculous amount of bags.
If you get delivery they will sometimes put three or four bags with a single item each all into another bag so they can carry it easier.
Pretty much everything really. It’s basically a store and that’s it, no cool features that Steam has. They may have achievements now but not positive. Think it took two years just for them to add a shopping cart. They dump money on developers to release exclusively on Epic instead of spending it making a good experience for customers. No reviews, no forums, no workshop etc.
I grab the free games they offer every couple weeks and use Heroic to play them, not touching their launcher.