It’s sort of a silly question.
To customise emacs beyond clicking around in ‘customise’ you need to write elisp. If you learn little elisp then you can only customise it using other people’s code, if you learn a lot of it then you can write an mua.
You decide where you want to be on that spectrum.
I mean, as a practical matter they are correct - most things people care about IDEs doing are just built in in other IDEs or doable via plugins. emacs is extremely niche and most people are correct to use something else.
It is an important skill to not care what other people use and not care what they think about what you use.