Made it to Kmart today and filled up a trolley with various things
Set for most of it now. Still need a vacuum and (indoor) bins though
It was a fucked fucking experience. Lines were long as, but in their infinite wisdom, they only put 1 poor woman on the checkouts
She was standing over us the whole time, apparently if you have too much, you can’t be trusted to scan your own things, and they either need to scan half of it for you, or stand over you watching you scan shit. We were trying to go methodically so we could organize a trolley and wouldn’t end dup setting a frying pan on the top of an upside down coffee cup. She was not happy about that and said (verbatim) “gimme gimme gimme now! we’re going to be here all day! Gimme!” And then snatched the scanning thing out of my hand and started going turbo mode
I don’t really blame her, she was seemingly expected to supervise a dozen self serves, and man the 1 assisted register while also helping old people navigate the self serve during probably the busiest time of year. But geez. A dog shit experience as a customer. And ffs snatching the scanner and rushing us didn’t actually do shit, it just meant she had to awkwardly stand there while we started repacking the trolley
Also feel like I should mention this was Kmart. I didn’t accidentally walk into Aldi. They don’t have packing benches - the alternative would’ve been throwing everything in the trolley, probably breaking and losing shit, then tipping it all out after paying to repack things sensibly
Oh it’s just dawning on me, maybe this is my punishment for refusing too many bag checks
I don’t remember the lady that was standing over me, and am always polite when I say no, but maybe all that facial recognition stuff they have now sets off an alarm every time I walk in 😂
I’ve never been accused of stealing anything though, which makes sense, considering I don’t steal
Ah you’re right chud. We all sound antagonistic sometimes lol
FWIW though, I do blame management, but also wonder what part Wesfarmers has to play in it. Staff cuts seem to be across the board at all of their businesses, at least Coles and Kmart. Even Coles now has 1 person dealing with the cigarette kiosk as well as the register next to it, or if that is closed, they also wear the self checkout assistant hat. I reckon there’s more to it than scummy store management - probably scummy middle and upper management (though I suppose that’s implied)
I don’t think I’ve seen all the registers manned anywhere, no matter how busy it is. A supermarket or Kmart can have people lining up and there will still be lanes closed
Made it to Kmart today and filled up a trolley with various things
Set for most of it now. Still need a vacuum and (indoor) bins though
It was a fucked fucking experience. Lines were long as, but in their infinite wisdom, they only put 1 poor woman on the checkouts
She was standing over us the whole time, apparently if you have too much, you can’t be trusted to scan your own things, and they either need to scan half of it for you, or stand over you watching you scan shit. We were trying to go methodically so we could organize a trolley and wouldn’t end dup setting a frying pan on the top of an upside down coffee cup. She was not happy about that and said (verbatim) “gimme gimme gimme now! we’re going to be here all day! Gimme!” And then snatched the scanning thing out of my hand and started going turbo mode
I don’t really blame her, she was seemingly expected to supervise a dozen self serves, and man the 1 assisted register while also helping old people navigate the self serve during probably the busiest time of year. But geez. A dog shit experience as a customer. And ffs snatching the scanner and rushing us didn’t actually do shit, it just meant she had to awkwardly stand there while we started repacking the trolley
Also feel like I should mention this was Kmart. I didn’t accidentally walk into Aldi. They don’t have packing benches - the alternative would’ve been throwing everything in the trolley, probably breaking and losing shit, then tipping it all out after paying to repack things sensibly
Oh it’s just dawning on me, maybe this is my punishment for refusing too many bag checks
I don’t remember the lady that was standing over me, and am always polite when I say no, but maybe all that facial recognition stuff they have now sets off an alarm every time I walk in 😂
I’ve never been accused of stealing anything though, which makes sense, considering I don’t steal
I always refuse bag checks.
Same
I also walk through the cattle gate things they’ve put up in Coles if they try and lock me in. I probably really am on some robot’s naughty list 😂
Blame the managers lol, one server?? Yeah okay.
It’s a shit experience for a customer, but it’s management’s fault 100%.
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Fucking scumbag! Being a manager is just such a power trip for some 🤮
Most people don’t get it if they’ve never worked a customer facing or customer service job 😔
There’s a reason the correct term for the majority of managers (and cops and authos) is “class traitor”
100% I can’t agree more!!!
I absolutely do lol.
Oh yeah! Sorry my comment came off as a tad antagonistic lol!
I mean, I blame the managers lol! And I didn’t mean to imply you didn’t 😬
Ah you’re right chud. We all sound antagonistic sometimes lol
FWIW though, I do blame management, but also wonder what part Wesfarmers has to play in it. Staff cuts seem to be across the board at all of their businesses, at least Coles and Kmart. Even Coles now has 1 person dealing with the cigarette kiosk as well as the register next to it, or if that is closed, they also wear the self checkout assistant hat. I reckon there’s more to it than scummy store management - probably scummy middle and upper management (though I suppose that’s implied)
I don’t think I’ve seen all the registers manned anywhere, no matter how busy it is. A supermarket or Kmart can have people lining up and there will still be lanes closed