Mike Johns boarded a driverless Waymo taxi to an airport in Scottsdale, Arizona, but it began spinning in circles in a parking lot.
He filmed the moment he was trapped in the vehicle, unable to stop the car or get help.
Johns said he almost missed his flight.
Again, the customer service rep didn’t do any of this. They are just following a script.
Yes, but as a customer, who is probably driving in circles for a while now and needs to catch a flight, I would want this fixed right now.
I mean who am I going to ask to stop the car otherwise? How can you be so numb? Of course it’s not the CS-reps fault, but the customer is completely in the right to react like that in a stressy situation when they have no one else to help them?
There is a button 12" from his face that says “Stop”. He could’ve pressed it.
I saw no button.
Watched the video again and man he stayed relatively calm. I have no idea wtf is wrong with y’all calling him a Karen…
The button is on the back of the passenger seat. There’s a touchscreen with your ride details.
Yeah this whole thread reads like a character assassination
I’m fairly certain near the end of the video the CS rep says they are going to stop the car for him. So, they have the capabilities on their end, and a self driving vehicle is a bit more of a priority fix for safety of all lives and not just the passenger’s.
It’s not like this is an app malfunctioning where you can close and restart it to force a reset or a shitty uber driver who at least has some form of accountability to the company and their reputation.