The big next step is to give them names.
No more bandit 1 or bandit 2 moves up to attack you. they Are Gilion of Rory moves up to attack you.
And when Gilion dies his friends wails in either pain or screams in anger their name. Because the key is to make them seem like flesh and blood.
And humans have different reactions to seeing their friend dies.
Next quest is to go acquire supplies for an influx of refugees. Once players return with the supplies, they’re directed to the refugee camp to deliver them, and it’s all the surviving kobolds.
It’s great having mistreated townspeople show back up later, catching the players flat-footed.
“Are you serious? You don’t even remember?”
I’ll specifically dunk on video game mentality:
“I don’t know what kind of game you think you’re playing! It’s like I’m not even a real person to you!”